Is The Ipad 3 Ready For Retail Self-Service?
Well today Apple announced the Ipad 3 and all of it’s features to a world waiting to hear what Apple would use to dazzle them. Some were excited and others feel it’s no big change. Most look at it from a personal use perspective but here at Electronic Art we think of it from a self-service touch screen kiosk perspective. Does it make sense to use the Ipad as a retail kiosk?
Well, it depends on your company’s situation and risk tolerance I suppose, as well as the app requirements. Yes, we can run the app full screen and provide rich functionality with our mobile app development team. Yes, we can enclose it in a secure kiosk stand, desktop mount or wall mount. So on it’s face it looks like a good kiosk solution. The screen & PC are all included in one slim and low low cost device that even has a camera and cellular connectivity as an option. But is it ready?
We sell a lot of enclosures for tablets and we build a lot of apps. In the current economy everyone is looking for value and trying to do more with shrinking budgets from the corporate bean counters. I understand that. But not having a watchdog environment to ensure your app stays running is a serious flaw in IOS that means if your app crashes, someone has to relaunch the application before some young punk starts surfing the web on your exposed Ipad desktop. You may even have to open up the enclosure to get to the home button or power button when the system needs a reboot. These are things you only find out after running it for months in a live environment.
Another serious drawback is the lack of remote access for in the field support. In a traditional kiosk deployment we can monitor the health of a kiosk remotely, be alerted to problems, restart a pc that is turned off, push OS updates, run scripts remotely on hundreds of units at the same time. And we can remote into the desktop, blank the screen and remedy any environmental issues on the PC. All done from our office in Ohio, even if your kiosk is in Africa, California or the far east. Ipad? Not so much. There is no remote access to the Ipad. You can use the Ipad to remote into PC’s & Macs but not the other way around. So if there is a problem with the Ipad kiosk in Kalamazoo you could spend hours on the phone with whomever is there to talk them through the remote troubleshooting process (this could be hours depending on the staff’s technical ability) but the only real solution is to have a replacement Ipad waiting to be overnighted and replace the unit at the remote location. Your staff will have to open the enclosure and swap the systems or you can pay one of our techs to come do the work. Either way, this is not an elegant solution and the cost of downtime can, in some instances, be expensive in terms of sales or transactions.
Cracking the Point of Sale Printing with the Ipad
Also, until recently the only way to print from the Ipad was to use an Apple AirPrint enabled printer. And if you check the list of supported hardware, all of them are consumer grade printers. Most people printing to a POS style receipt printer at the kiosk were using a work around where the printer is networked and print jobs are served up by a Windows or Linux machine on the network.
However, we’ve recently found a POS thermal receipt printer that we can integrate with our IOS mobile applications to allow direct printing to the printer. No intermediary hardware required. Using our code libraries and specific hardware models we can use the Ipad as a retail kiosk that prints out receipts, order slips, product information, recipes and more. We still have the above drawbacks mentioned, but we have at least conquered this hurdle.
For example, we recently bundled two separate items from our hardware catalog to make a kiosk stand for a client. This would include the Podium Kiosk stand and the Ipad Frame which is normally wall mounted. Combining these two and using the Podium printer arm option allowed the client to have a low cost printer enabled stand.
The photo showing them combined also shows a keyboard which is not part of the final solution, although a bluetooth keyboard could conceivably be used. But batteries would need to be changed periodically making for a maintenance head-ache. We just use the on-screen keyboard as needed.
Ipad Kiosks For Self Service and Retail
So were do we fall on the side of using kiosks for retail? We like it as long as your business doesn’t rely on it for mission critical transactions or are prepared to tackle the above limitations. If your app is in an unmanned location and expected to run 24/7/365 we would not recommend an Ipad as a kiosk. The reliability and dependability is not there. This is after all a consumer device meant for surfing, playing games, listening to music or taking notes during meetings and checking emails. The rock solid dependability of a PC or Linux based kiosk is just not available yet. But I’m confident that over time Apple will mature the devices and perhaps have a retail ready version of IOS that includes remote access and watchdog features. But when? Apple isn’t talking about it so we can only wonder.

































